Returns & Exchanges
At isurve.ge, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for products in their original condition. Our streamlined process ensures that returning or exchanging items is as convenient as your initial shopping experience.
Initiate Your Request
Log into your isurve.ge account and navigate to the order history section to select the items you wish to return or exchange.
Pack the Items
Place the product in its original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Refund or Exchange
Once our quality control team inspects the returned item, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing