Frequently Asked Questions
Everything you need to know about shopping at Isurve.ge
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, Mastercard), bank transfers, and flexible installment plans from major Georgian banks. Cash on delivery is also available for most orders.
How long does shipping take within Georgia?
Delivery usually takes 1-2 business days within Tbilisi and 2-3 business days for regional locations. We strive to process and dispatch all orders as quickly as possible.
Do products come with a warranty?
Yes, most of our electronic and household items come with an official manufacturer's warranty. The specific duration and terms of the warranty are listed on each product page.
Can I return an item if I am not satisfied?
Customers can return products within 14 days of purchase, provided the item is in its original packaging, unused, and accompanied by the receipt. Some exceptions apply to specific product categories for hygiene reasons.
How can I track my order status?
Once your order is confirmed, you will receive a notification. You can track your order status through your personal account on our website or by contacting our customer service hotline.
Do you offer customer support for product assembly?
Our customer support team is available to assist you with any questions regarding product setup or usage. For complex items, detailed manuals are included, and video consultations may be available upon request.